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Help Desk

Here are some of the most common questions answered. Got something else you want to know? Get in touch with us via our contact page..

How do I request to book a cabin?

To book a cabin, go to the property page and fill in your desired dates, and number of guests. Click ‘Request to Book’ and the property owner will be notified of your request.

What if i have a question before booking?

If you have any questions about the property, please use the ‘Ask Owner A Question’ button. This will allow you to start a messaging conversation with the property owner.

Why do i need to register to use the site?

Our site uses an Email messaging system. To make sure you get the fastest responses from property owners, we need to make sure we have your contact details stored on our system.

Can i book instantly?

We use a ‘Request to Book’ system. Property owners are immediately notified by email and SMS text message of your booking request. This means they can respond quickly.

Due to the rural location of log cabins and huts, many people have prior questions before making a booking, so instant booking is not well suited.

In order to bring you the widest selection of cabins, we believe that a quick response ‘request to book’ system is the best solution. There is also no chance of double booking occurring. Once you have booked the cabin, it’s yours!

How do i pay for my holiday? is an advertising and holiday search platform for log cabins and holiday huts. We do not accept payment on our site. All payment and deposit payments are paid directly to the property owner. This makes sure you get the best price possible. Please arrange a suitable payment method with the property owner.

How do i find out about the latest deals?

By registering on our site, you will automatically be sent information on last-minute deals and offers.

How secure is my information? ensures all user information is encrypted and secured using the latest technologies. As we do not use our website to process payments, you have no financial security issues when using our site.

Do i have to pay CabinBookers a fee? takes no fees or deposits from the users of our site. The website is completely free to use and browse. Any deposits or payments for your holiday are dealt with by the property owners. Always use a secure payment method when paying for your holiday.